What to Do if Apple Home App Says “Product Not Supported” When Adding SwitchBot Floor Cleaning Robot S10 via Matter on iOS 18.4?

• Related Product: SwitchBot Floor Cleaning Robot S10
• SwitchBot App Version：9.9 or newer

1. Follow the in-app instructions to add your S10 to the Apple Home app by navigating SwitchBot App -> S10 -> Gear icon (Settings) -> Matter Setup (Beta).

2. Make sure both your iOS device, S10 and Homepod are connected to the same 2.4GHz Wi-Fi network.

3. Verify your S10 has stable internet connection with no network errors.

4. If issues persist after these steps, please contact Apple Support directly for further investigation.

Contact Apple Support