What to Do If the External Water Tank Won't Auto-refill Water?

• Related Product: SwitchBot Floor Cleaning Robot S10

1. Make sure that the Type-C cable of the External Water Tank is securely connected to the Water Station.

2. Please check if the water supply hose and drainage hose (especially the gasket and joint) are correctly installed on the External Water Tank.

Installation video

3. Please inspect the clean water hose for any damage or bends.

4. In the SwitchBot app, navigate to S10 -> Gear icon -> Firmware & Battery, and verify that the Water Station's firmware is V36 or later. If necessary, please update the firmware.

5. Press and hold the Bluetooth button on the side of the Water Station for 6 seconds until the indicator light flashes. Then, disconnect the Type-C cable connected to the Water Station and wait until the indicator light turns off. Reconnect the Type-C cable and observe the indicator light.

6. If the indicator light blinks once and then turns off, it indicates that the External Water Tank is recognized correctly. If the water refill issue persists, we will escalate the matter to our R&D team for further investigation.

7. If the indicator light behaves in any other manner, and the issue persists after unplugging and replugging the Type-C cable two or three times, we may need to determine if the External Water Tank requires replacement. To assist us in this process, we kindly request the following information:

• A video of the operation described in step 5
• Purchase channel
• Order ID
• Recipient Full Name
• Phone Number
• Country
• Street Address
• City
• State/Province
• ZIP/Postal Code
• A screenshot of your order