What to Do If My Cordless Vacuum Cleaner Is Not Being Recognized by SwitchBot App?

• Related Product: SwitchBot Roller Shade
• SwitchBot App Version：9.7 or newer

1. Please ensure the battery is securely inserted into the cordless vacuum cleaner. Note that the battery will not be fully inserted during factory shipment, so kindly insert it properly before use.

2. Check if the cordless vacuum cleaner can charge. Typically, the indicator light will blink during charging and remain solid when fully charged.

3. If the vacuum cleaner charges properly, please try using it as shown in this video.

4. If the vacuum cleaner does not start, we may need to assess whether a replacement is required. In this case, kindly provide a video showing the issue.

5. If the vacuum cleaner starts but still has issues, please follow the steps in this video to remove the battery and reset the battery.

6. If the issue persists after following the above steps, please contact us via SwitchBot App -> Profile -> Support ->Feedback. We will escalate the matter to our R&D team for further investigation.