What to Do If My Mini Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro Has a Dust Collection Sound but Doesn’t Actually Empty Dust?

• Related Product: SwitchBot Mini Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro & K10+/K10+ Pro/K11+/K11+ Pro

1. Please flip the auto-empty station and check if the debris evacuation tube is clogged with trash. Refer to the video for instructions on cleaning the debris evacuation tube. You will need to unscrew the five screws located at the bottom of the auto-empty station.

2. Clean the dust box manually.

3. Replace the dust bag.

4. If the above doesn't improve the situation, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, When contacting us, please provide the following information:

• A video showing that the K10+/K10+ Pro/K11+/K11+ Pro does not empty the dust but makes a collection sound