What to Do if My SwitchBot Mini Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro’s Charging Station Lights up Red and Won’t Collect Dust?

• Related Products: SwitchBot Mini Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro
• SwitchBot App Version: 7.10 or newer

1. Please make sure the charging station lid is properly closed.

2. Please make sure that the dust pack is properly attached. If you have multiple dustpacks, try replacing another one to see if it helps.

3. If the red light does not go out even after attaching the dust pack, please adjust the position of the dust pack slightly to the right, as shown in the video below.

4. If you have followed the steps in the video above, but the issue persists, please log in to the SwitchBot App → Profile → Help and Feedback → Create a New Ticket. Please make sure to attach a video demonstrating the red light of the dustbin after you place the dust bag on the right side so our technical team can investigate it better for you. 

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