What to Do If My Cordless Vacuum Cleaner Won't Charge?

• Related Product: SwitchBot Cordless Vacuum Cleaner

1. Make sure the dust collection bracket is properly seated in the dual empty station. Refer to the image provided and make sure the back gray plate is flat, with no dents or protrusions.

2. Open the lid of the dual empty station and check if the four screws (especially the ones marked with red arrows in the image) are securely tightened. If they’re loose, please use a screwdriver to tighten them.

3. Please check if the charging terminals on the dust-empty bracket are bent or damaged.

4. If the dust collection bracket seems fine, please verify if the magnet on the dust cup of the cordless vacuum cleaner is intact.

5. After checking the above, please reach out to our support team with the results. It would be incredibly helpful if you could include photos of the items checked in steps 1, 3, and 4.

6. Also, to expedite shipment, please provide us with the necessary details so we can assist you as soon as possible.

• Purchase channel
• Order ID
• Recipient Full Name
• Phone Number
• Country
• Street Address
• City
• State/Province
• ZIP/Postal Code
• A screenshot of your order