What to Do If the Dual Empty Station of My Robot Vacuum K10+ Pro Combo Shows a Constant Orange Light?

Last Updated: 2024 Dec 23

• Related Product: SwitchBot Robot Vacuum K10+ Pro Combo

1. Make sure the dust bag is correctly installed. Open the lid of the dual empty station, remove and reinsert the dust bag, and adjust its position if necessary. Proper installation will cause the orange light to blink three times as confirmation (video).

2. Make sure the lid of the dual empty station is properly positioned. Avoid reversing the front and back sides, as this can interfere with detection.

3. Remove the dust bag and close the lid of the dual empty station. If the lid is correctly detected, the orange light will blink three times (video).

Note: Since the dust bag is not installed, the orange light will remain constantly on afterward.

4. Remove the rubber on the back of the lid and use a magnet or metal object to check for the built-in magnet (video). If it's missing, please contact our support team through the SwitchBot App to get a replacement lid.

5. If the dust bag and lid are properly installed, and the magnet is in place, but the orange light stays on, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When reaching us, please provide the following information:

• A video demonstrating how to install the dust bag.