What to Do If I'm Unable to Add Evaporative Humidifier to SwitchBot App?

• Related Product: SwitchBot Evaporative Humidifier
• SwitchBot App Version：9.6 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure you connect your humidifier to a 2.4GHz Wi-Fi network.

3. Restart your Evaporative Humidifier.

4. Restart your smartphone.

5. Restart your Wi-Fi router.

6. If you have another smartphone available, try adding the device using that phone.

7. If the connection to your home Wi-Fi fails, check if the device can be added using your smartphone’s tethering (hotspot) connection.

8. If the issue persists, please contact us via SwitchBot App -> Profile -> Support ->Feedback. To assist with the investigation, kindly provide a screen recording of the error encountered when attempting to add the device. We will escalate the matter to our R&D team for further analysis.