What to Do If My Floor Cleaning Robot S10 Cannot Auto-refill My Evaporative Humidifier (Auto-refill)?

Last Updated: 2024 Dec 04

• Related Product: SwitchBot Floor Cleaning Robot S10, SwitchBot Evaporative Humidifier (Auto-refill)
• SwitchBot App Version: 9.4 or newer
• Firmware Version: Floor Cleaning Robot S10 1.0.952 or newer, Evaporative Humidifier (Auto-refill) 1.0 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure SwitchBot Floor Cleaning Robot S10 and SwitchBot Evaporative Humidifier (Auto-refill) have been added to your App.

3. Make sure you have already marked the Evaporative Humidifier (Auto-refill) for your S10.

Related Post: How to Mark SwitchBot Evaporative Humidifier (Auto-refill) for SwitchBot Floor Cleaning Robot S10

4. If the Evaporative Humidifier (Auto-refill) hasn't been filled, please adjust the refilling settings in SwitchBot App by going to your S10 -> Gear Icon -> More Features -> Humidifier Settings and changing from Refill 10 times to Fill up.

5. Please check if the S10 unit is working properly by going to the SwitchBot App -> your S10 -> Functions -> Wash Mop under Control. If the S10 can wash its mop, then there's nothing wrong with the robot.

6. Please watch the video to check if the Evaporative Humidifier (Auto-refill) is functioning properly.

Tips:

• Fill the water tank manually to about 1/4 full. Then, disconnect the top fixed end of the water tank hose and submerge the tube in the water.
• Turn on the S10 to refill water to the humidifier, and after a successful connection, check for air bubbles in the mouth of the water tube.
• If there are no air bubbles, move the S10 away from the humidifier manually, remove the auto-fill port of the humidifier, wait for automatic re-docking by S10, and check for any air bubbles in the mouth of the tube.
• Attach auto-fill port to humidifier.

7. If no air bubbles are visible, follow the video to manually add water to the humidifier using a syringe.

Tips:

• Disconnect the soft hose inside the water tank from both the upper and lower ends (video).
• Attach a syringe to one end of the hose (available upon request from our support team) and draw in 50ml of purified water.
• Remove the port from the humidifier’s water inlet and connect the other end of the hose to the inlet.
• Slowly press the syringe to inject the water, ensuring it flows through the system.
• Reattach the port and reconnect the hose to the water tank.
• Turn on the S10 and let it attempt to refill the humidifier to confirm the issue is resolved.

*Please contact us via SwitchBot App -> Profile -> Support ->Feedback to get a syringe.

8. If the above didn't help, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, it would be helpful if you could provide us with the information below.

• A phone showing the serial number of your S10 (open the faceplate of your S10 to view its serial number.)
• A video demonstrating auto-refill failure.