What to Do If My SwitchBot Mini Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro Dust bin is not Recognized?

Last Updated: 2024 Sep 04

• Related Products: SwitchBot Mini Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro
• SwitchBot App Version: 9.0 or newer

1. Remove the dust box and check if the magnet is attached to the bottom right.

2. If the magnet is missing, please photograph the dustbin and we will send you a replacement.

3. If the dustbin has a magnet but the issue persists after reinserting it, try resetting the K10+/K10+ Pro/K11+/K11+ Pro to its factory settings. You can follow the steps in the video linked below to do this.
Press and hold the front anti-collision guard (bumper), charging button, and laser sensor area for over 10 seconds to reset Mini Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro.
4. If the issue remains unresolved after these steps, please contact us via SwitchBot App > Profile > Support >Feedback. We would appreciate it if you could provide us with the following information when you contact us.

• Picture of dust box with magnet
• The screenshot shows "Cannot find a dustbin."