SwitchBot Plug Mini is frequently offline, what can I do?

Updated 2022.10.09

• Applicable to: SwitchBot Plug Mini
• App version: 6.16 or newer
• Firmware version: V1.4 or newer

1. Make sure your SwitchBot app version is up to date.

2. Make sure that the Plug Mini is plugged into an electrical outlet that is switched on and can supply power to the appliance. (If the button on the Plug Mini itself is switched on, it can supply power to the appliance even if it cannot be added.)

3. Make sure that the Wi-Fi in your home is either 2.4 GHz or an IPv6 network with an automatic switchover to IPv4.

4. Make sure that the Plug Mini is installed close to the router and that there are no walls or other obstructions in between.

5. Unplug the Plug Mini and re-power it after 10 minutes.

6. Reboot your home router.

7. If it doesn't work, please submit a feedback ticket about the connection issue.

Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > describe the issue in detail (with media if needed) as follows:

-Manufacturer and model number of the router