What to Do If SwitchBot Meter Failed to Connect to the Hub?

• Related Products: SwitchBot Meter, SwitchBot Meter Plus, SwitchBot Outdoor Meter, SwitchBot Meter Pro, SwitchBot Meter Pro (CO2 Monitor)
• SwitchBot App Version: 9.15 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure SwitchBot Meter and the Hub have been added to the App and the firmware version is up to date.

3. Make sure the hub is connected to a stable 2.4GHz network.

4. Place the Meter within the Bluetooth communication range of the hub (recommended within 5 meters).

5. Please tap "Store data to cloud"* at the bottom of the meter chart page in SwitchBot app.

Note: Once you tap the "Store data to cloud" button, it will automatically disappear. To make it reappear, you'll need to delete and re-add the meter.

6. Turn off the Hub and re-power it after 10 minutes.

7. If the issue persists, please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

• Photos showing the distance between the Meter and the Hub
• Screenshot showing communication status with the meter by going to SwitchBot app → Profile → Manage Hub → Target Hub.