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What Should I Do if Meter Pro or Meter Pro (CO2 Monitor) Cannot Be Added and the App Says It Has Already Been Added to an Account?

SwitchBot Customer Support
  • Related Products: Meter Pro, Meter Pro (CO2 Monitor)
  1. Check whether the device has already been added to another Home. The device cannot be added to multiple Homes at the same time.
  2. If the device has been added to another Home, you can move it to the Home you want by tapping the device card > the gear icon in the upper-right corner > device name > Home.
  3. If the device cannot be found in any Home, please contact customer support via Feedback in the SwitchBot App.

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