- Related Product: SwitchBot Meter, SwitchBot Meter Plus, SwitchBot Outdoor Meter, SwitchBot Hub 2, SwitchBot Hub Mini Matter Enabled
- SwitchBot App Version:9.6 or newer
- Smartphone OS: Android
We understand that some Android users are encountering an issue where the temperature and humidity graph in the SwitchBot App V9.6 continuously displays "In Progress" when first accessed.
This issue occurs because the app is loading historical data for the first time. Depending on the amount of data, it may take up to 15 minutes to fully load. During this initial load, please do not close the chart screen. Simply wait for the data to finish loading. Once the initial data load is complete, future loads should take significantly less time.
If you experience repeated failures to refresh the chart every time you access it, please contact us via SwitchBot App -> Profile -> Support ->Feedback. We will forward your feedback to our R&D team for further assistance.
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