What to Do If My Mini Robot Vacuum K10+ / K10+ Pro Does Not Return to the Auto-empty Station?

• Related Product: SwitchBot Mini Robot Vacuum K10+, SwitchBot Mini Robot Vacuum K10+ Pro

1. Please make sure to remove the protective film from the auto-empty station of your K10+.

2. Check that there are no obstacles or strong light sources in the area where the K10+ is placed, as they may interfere with infrared communication.

3. Ensure that there is at least 1 meter of space on both sides and 1.5 meters in front of the Mini Robot Vacuum K10+ (no restrictions above).

4. Gently wipe the charging contacts on both the Mini Robot Vacuum K10+ and the auto-empty station with a clean cloth.

5. Unplug the power cord from the auto-empty station and then plug it back in.

6. Place the K10+ about 1 meter in front of the auto-empty station, then open the SwitchBot app, go to the Mini Robot Vacuum K10+ section, and tap the "Charge" button to see if it returns to the auto-empty station.

7. If the issue persists after following these steps, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, please provide with the following information:

• A video showing the robot failing to return to the auto-empty station.