Updated: Nov 11th, 2022

  • Applicable Products: Keypad, Keypad Touch
  • SwitchBot App Version: V6.18.1 or later
You may be concerned about its safety if you lose your Keypad or Keypad Touch and it is not yet removed from your App account. Please don't fret. Read the FAQ article below to be prepared for this incident! 
1. Use the loss report function.
For the Keypad Touch connected to your account, please tap the button "unable to unpair due to Keypad lost."
2. Marked as Lost.



3. After that, the Keypad Touch will automatically unpair with the SwitchBot Lock that it is previously paired with. 
Keypad/Keypad Touch side: 
※ Kindly note: the passcodes, fingerprints, and NFC cards previously added to the Keypad Touch won't be deleted under this circumstance. We appreciate your kind comprehension.
*You can turn off Mark as Lost if you have found your Keypad Touch.
4. The lost Keypad/Keypad Touch can't be re-added by the person who picked it unless you have turned off the status of Marked as Lost. 



Please sign in to leave a comment.