What to Do If the Weight Measurement Is Inaccurate?

Possible reasons:
This situation might be caused by the cat's body partially resting on the door frame of the litter box or the machine not being placed correctly, resulting in inaccurate weighing.
Please check if the machine is properly placed:

1. Keep a 10cm space around the machine. If you have space against the wall, you can pull the machine out first.
2. Do not let the mat or pedal touch or push against the machine; maintain a 5cm distance. Do not place the mat under the machine.
3. Check the bottom of the machine for any foreign objects or tangled power cords.
4. The machine should be placed on a hard and flat surface. Do not place it on a carpet.
5. Maintain a 10cm space between the top of the machine and other objects.

Please check if the device firmware is up to date: