What to Do If the App Cannot Connect/Frequently Goes Offline?

1. Confirm whether the router has disabled dual-band integration and ensure that the network signal is normal.
2. The encryption mode cannot be WPA3. The Wi-Fi name and password should be as simple as possible, using pure letters or without special symbols.
3. Try using the mobile phone hotspot to see if you can normally connect to the APP to determine whether the device is normal.
4. Try connecting directly to the Wi-Fi signal on the optical modem, or any other router.

If none of the above methods can solve the problem, please contact the after-sales customer service for assistance.