- Related Product: SwitchBot KATA Friends
1. Why Does SwitchBot KATA Friends Need Companion Care?
KATA Friends is not a traditional single-purpose electronic device. It is an AI Pet Companion designed to grow, remember, learn, and accompany users over time. Companion Care supports the AI services, growth system, and continuous improvements that make this long-term companionship experience possible.
As you interact with KATA Friends each day, it learns from your interactions, remembers shared experiences, and gradually develops a more natural and personalized way of engaging with you. Features such as AI conversation, long-term memory, emotional interaction, diaries, and household assistance all rely on ongoing AI services and continuous development.
At the same time, we continuously improve the KATA Friends experience, including voice and gesture interactions, emotional responses, wake-word recognition, facial recognition, photography features, and growth-related behaviors. These ongoing enhancements help KATA Friends become more natural, capable, and attuned to you over time.
We believe KATA Friends should be more than just a device you purchase. It is designed to be a companion that grows alongside you. Companion Care helps ensure that KATA Friends remains responsive, retains meaningful memories, continues to learn, and delivers an increasingly complete companionship experience throughout its lifetime.
2. What Does Companion Care Include?
Companion Care consists of two main parts:
■ AI Companion Services
AI Companion Services support the continuous growth, learning, and interactive experience of KATA Friends through both on-device AI capabilities and cloud-based AI services.
Continuous Improvement of Daily Interactions
KATA Friends interacts with you through gestures, sounds, touch, facial recognition, and basic visual perception. As the product continues to evolve, these interactions will become more natural, accurate, and responsive to real-life companionship scenarios. For example, KATA Friends can better recognize your presence, voice, actions, and intentions, enabling more timely and appropriate responses.
Personalized Growth and Companionship
As you spend more time together, KATA Friends gradually develops interaction patterns and response styles tailored to your relationship. Based on your daily interactions, habits, and routines, each KATA Friends can develop unique behaviors, preferences, and personality traits, creating a companionship experience that feels more personal over time.
More Natural AI Conversations
Companion Care enables richer and more engaging conversations by helping KATA Friends understand context, tone, and emotional cues. Rather than simply responding to commands, KATA Friends can chat, react, and interact in a more natural and companion-like way.
Long-Term Memory
Subject to your privacy settings and permissions, KATA Friends can remember your preferences, conversations, interaction habits, and important moments. This allows KATA Friends to build familiarity over time instead of treating each interaction as a first meeting.
KATA Diary
KATA Friends can record meaningful moments from your shared experiences and growth journey, creating a personalized companionship diary. This allows users to look back on memories, track growth, and enjoy a deeper sense of connection over time.
Helper Mode
Companion Care also supports a growing range of daily assistance features, including reminders, daily suggestions, companion tasks, and contextual interactions. These capabilities help KATA Friends become a more active part of your everyday life.
New Interactive Content and Companion Experiences
We will continue to introduce new content and experiences designed around long-term companionship, including seasonal events, holiday interactions, growth tasks, and new interaction modes. These updates help keep KATA Friends engaging, fresh, and rewarding throughout its lifetime.
Behind these experiences is a continuous process of improving AI capabilities, refining interaction design, maintaining memory and growth systems, and developing new companion content. Companion Care is designed to ensure that KATA Friends remains responsive, remembers meaningful experiences, continues to learn, and grows alongside you over time.
■ Care & Support (Maintenance Services)
Companion Care also provides long-term maintenance and support services, including:
- Repair and Maintenance Services
- Health Check Services
- Cleaning and Care Services
- After-Sales Support and Service Assistance (within the scope of Companion Care coverage)
3. What Are the Differences Between the Essential Plan, Premium Plan, and One-Time Purchase Plan?
Essential Plan
The Essential Plan is designed for users who want an easy way to begin their journey with KATA Friends.
It includes:
Core AI and software services
Daily companionship and growth experiences
Maintenance-related services, such as repairs, health checks, and cleaning services, are available on a pay-per-service basis.
Premium Plan
The Premium Plan is designed for users who want comprehensive maintenance support in addition to daily companionship.
In addition to all AI and software services, it includes:
Unlimited repair and restoration services
One complimentary health check per year
One complimentary cleaning and maintenance service per year
This plan provides greater peace of mind and convenience for long-term companionship.
One-Time Purchase Plan
The One-Time Purchase Plan is designed for users who are committed to a long-term companionship experience with KATA Friends, prefer not to manage recurring subscriptions, or wish to purchase KATA Friends as a gift for family or friends.
With a one-time purchase, you can continue using the AI and software services associated with your device without paying recurring subscription fees.
In addition:
The first year includes all Premium Plan benefits.
Beginning in the second year, you may choose whether to continue subscribing to the Premium Plan for maintenance-related services, including repairs, health checks, cleaning, and other support services, based on your needs.
| Plan | Who is it suitable for? | AI Companion Service | Equipment maintenance support | Renewal Method |
| Essential Plan | Users who wish to easily start experiencing the daily companionship of KATA Friends | Includes core AI companionship capabilities, growth, and interactive experiences | Maintenance, health checks, and cleaning and maintenance are paid per service | Monthly / Yearly |
| Premium Plan | Users who hope to feel more at ease and worry-free during long-term use | Includes core AI companionship capabilities, growth, and interactive experiences | Includes maintenance, health checks, and cleaning and maintenance support | Annually |
| One-Time Purchase Plan | Suitable for users who plan for long-term use, gift-giving, or wish to reduce renewal management | Long-term rights and interests of the core AI companion service corresponding to the current device | The first year includes Premium service, and starting from the second year, you can freely choose whether to continue subscribing to Premium support. | One-time Purchase |
4. If the Service Changes in the Future, Will SwitchBot KATA Friends Become Unavailable?
We understand concerns about the long-term availability of KATA Friends. For users who have purchased the One-Time Purchase Plan, our guiding principle is to ensure that the device remains usable throughout its product lifecycle and does not become unavailable due to routine operational or service changes.
If significant service changes are introduced in the future, we will provide advance notice and communicate any applicable support plans. We will also strive to preserve existing software features and ensure that KATA Friends' core functionality and essential companionship experience remain available.
Our goal is for KATA Friends to continue providing meaningful companionship and remain a valuable part of your daily life for years to come.
5. Does the One-Time Purchase Plan Mean That All Future New Features Will Be Permanently Free?
The One-Time Purchase Plan includes the software features and services that are part of your KATA Friends device at the time of purchase, along with ongoing access to those included capabilities.
In the future, we may introduce optional premium AI services, third-party AI models, or cloud-based features that require significant ongoing operating costs. These features may be offered as separate paid add-on services.
However, any such additions will not affect the features and services already included with your One-Time Purchase Plan. You will continue to have access to the capabilities covered by your original purchase.
6. Will I Be Notified in Advance if There Are Significant Service Changes in the Future?
Yes. If significant service changes are introduced in the future, we will provide advance notice and communicate any applicable migration, compatibility, or alternative solutions. Our goal is to help ensure a smooth transition rather than unexpectedly discontinuing services.
7. Where Can I View the Full Companion Care Policy and Maintenance Information?
Please refer to the following page for the complete Companion Care policy, maintenance information, and after-sales support details:
Comments
0 comments
Please sign in to leave a comment.