How Long Can SwitchBot KATA Friends Be Used?

• Related Product: SwitchBot KATA Friends

KATA Friends is a companion device that includes electronic components, screens, a battery, and moving parts. Its actual lifespan may vary depending on factors such as usage frequency, usage environment, charging habits, and daily maintenance. For this reason, we do not currently recommend defining the lifespan of KATA Friends by a fixed number of years.

In normal home companion scenarios, KATA Friends is not designed as a short-term consumable product. It is designed for long-term companionship. We have conducted stability and durability tests on key components, and we will continue to support the device through firmware updates, repair services, health checks, and maintenance to ensure it remains in stable working condition.

To help extend the lifespan of KATA Friends, we recommend the following:

• Use and charge the device properly according to the user manual, and avoid drops, impacts, or rough handling. 
• Keep the device firmware updated to the latest version. 
• Follow the official maintenance guidelines regularly, especially for parts that may age over time, such as the battery, moving components, and exterior wear parts. 

If the device shows signs such as abnormal overheating, abnormal movement, significantly shorter battery life, or abnormal screen display, please contact our official support team for inspection or repair.