What Should I Do If I Cannot Control TV Volume Over My Universal Remote?

Last Updated: 2024 Jun 6

• Related Products: SwitchBot Universal Remote

If your TV or receiver supports HDMI-CEC, your Set Top Box can be controlled using the TV or receiver remote via the HDMI connection.

Try the following if certain features are not working:

1. Confirm that your TV or receiver supports HDMI-CEC. Check with the manufacturer or refer to the manual.

2. Ensure your Set Top Box is connected to an HDMI port that supports HDMI-CEC. Refer to the TV manual for details.

3. Enable HDMI-CEC in your TV or receiver's menu. Look for terms like "Link" or "Sync," e.g., LG: SimpLink, Philips: EasyLink, Samsung: Anynet+, Sharp: Aquos Link, Sony: BRAVIA Sync.

Normally, volume control uses the IR sensor on the front of your TV or receiver, but some receivers use HDMI-CEC instead. With HDMI-CEC, you don't need a clear path between the remote and the receiver.

For details, please see:

LG SimpLink:

https://www.lg.com/us/support/help-library/lg-tv-how-to-enable-hdmi-cec--20153164607551

Philips EasyLink:

https://www.usa.philips.com/c-f/XC000010078/how-to-set-easylink-on-philips-tv-and-on-other-devices

Samsung Anynet+:

https://www.samsung.com/au/support/tv-audio-video/what-is-anynet-plus/

Sharp Aquos Link:

https://nebula.wsimg.com/c4657726c44e2aa379df31e2c5fab546?AccessKeyId=1C3144CF317ACE637065&disposition=0&alloworigin=1

Sony BRAVIA Sync:

https://www.sony-mea.com/en/electronics/support/articles/00224196