What to Do If SwitchBot Universal Remote Screen Displays the SwitchBot Logo and No Other Operations Can Be Performed After Pairing?

SwitchBot Customer Support

Last Updated: 2024 May 14

1. Make sure your SwitchBot App version is up to date.

2. Reboot your SwitchBot Universal Remote by pressing the reset pin into the reset hole on the bottom of the device for one second.

3. Long press the Universal Remote icon to remove it from your App.

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4. Add your Universal Remote to SwitchBot App again.

5. If the issue still exists, please contact us via SwitchBot App > Profile > Help & Feedback >Feedback.

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