What to Do if I Am Unable to Join Home?

1. Make sure your SwitchBot App version is up to date.

2. Please contact us via SwitchBot App > Profile > Support > Feedback. When contacting us, we would appreciate it if you could provide the following information.

Home owner account:

Home member account:

Note:

As a temporary measure for urgent cases, members can log in to the same SwitchBot app account on their phones to access the added products.