What Should I do if I cannot View the SwitchBot Indoor Cam via My Phone by Using Mobile Data?

• Related Products: SwitchBot Indoor Cam, SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K, SwitchBot Outdoor Spotlight Cam, SwitchBot Outdoor Spotlight Cam 2K

1. Please make sure you have updated the SwitchBot App to the latest version.

2. If the mobile carrier is Rakuten or Docomo, there are some Internet restrictions in some areas, which will be impossible to obtain video streams from outside.

3. If you are a Rakuten as mobile carrier user, please check if the problem is resolved by switching the data speed mode on or off in the Rakuten mobile App.

4. For Docomo, if the solution in step3 does not resolve the issue, we are currently in active negotiations with the mobile carrier. Please consult your mobile carrier for further support.