The status of my Contact Sensor via my app is different from actually being opened or closed.

SwitchBot Customer Support

June 30, 2023 18:11
Updated

Last updated: 22/09/2022

Related products: Contact Sensor
SwitchBot App Version: 6.14 or later
Firmware Version: 1.0 or later

This error is typically caused by outdated firmware, or improper mounting/installation in most cases. Please follow the steps below to troubleshoot your issue.

1. Please make sure SwitchBot Contact Sensor has been added to your SwitchBot account.

2. Make sure you are using the latest firmware version.

3. If you are not using firmware version 1.0 or later, please update your firmware via the sub-menu.

4. Please check the installation position of your device magnet.

5. Please check if your device is installed correctly according to the guide provided below.

Refer to: SwitchBot Contact Sensor installation guide .

6. Please follow the instructions in the app to adjust the installation position and check if there is an improvement.

If this still doesn't work, please submit feedback using our app for more support. To receive technical help from our support team, follow the steps below:

Open our app > tap Profile > select Feedback > choose the product you need support for> Specify info to help describe your issue.

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