Contact Sensor has a false/alarm or strange detection range

Last updated: September 22, 2022

• Applicable products: Contact Sensor
• SwitchBot app version: V6.14 or later
• Firmware version: 1.0 or newer

Please avoid heat and sunlight during installing. False alarms may occur if installed near a window or other heat source. Also note the detection range.

1. Make sure your SwitchBot app is the latest version.

2. Please make sure the SwitchBot Contact Sensor has been added to the SwitchBot app and the firmware version is the latest version to get bugs fixed.

3. Make sure there are no building materials or other obstacles in the installation location of the Contact Sensor.

4. False alarms may occur if installed near a window or other heat source.

5. Please follow the instructions in the app to adjust the installation position and check if there is an improvement.

6. If it still doesn't work, please submit a feedback.

We would appreciate it if you could provide the following information when contacting us.

Maximum Detection Distance: 5m
Maximum Detection Range(Horizontal): 90°