Failed to re-add the Contact Sensor which added successfully before

Last updated: September 22, 2022

• Applicable products: Contact Sensor
• SwitchBot app version: V6.14 or later
• Firmware version: 1.0 or newer

1.Make sure your SwitchBot app is the latest version.

2.Please restart the Bluetooth function of your mobile device.

• For Android 12 or earlier version, you must allow Location permission for SwitchBot app.

3. Remove and reinsert the battery of the Contact sensor, and then follow the instructions in the SwitchBot app to add it again.

4. Press and hold the button on the Contact sensor for 15 seconds, then follow the instructions in the app to add it again.

5. If it still doesn't work, please submit a feedback.

Send feedback

To receive a technical help from SwitchBot support team, follow these steps: 

On your same device, Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > Specify info to help describe your issue.