I cannot connect Curtain 4, what should I do?

Updated: 2026.11.13

• Applicable products: Curtain 4
• SwitchBot App version: V10.9 or newer

1. Make sure your SwitchBot App is up to date.

2. Make sure Bluetooth is enabled on your phone. If you use Android 12 or earlier, allow access to location information.

3. Make sure your phone is connected to the internet.

4. Reset Curtain 4 to factory settings, then add it to the SwitchBot App again. Press and hold the add button for 15 seconds. Release it when the indicator changes from flashing to a steady light. The reset is complete when the light turns off.

5. If you have another mobile device, try using it to add the device to your account.

6. If you still cannot connect the device, contact us via Feedback in the SwitchBot App.

Connect Curtain 4 to a power cable for charging and provide a video showing Curtain 4 being reset to factory settings.