AI Guard Plan redemption FAQ

1. Where is my redemption code? What if I didn’t get it?
After your purchase, we send the code to the email address you entered at checkout. Make sure your order has been paid for and check your inbox and spam folder. If you still can’t find the email, contact customer support for the store where you purchased the plan and provide your order number.

2. Where do I redeem my plan?
In the SwitchBot app (version 10.11 or later), tap “Profile”, then go to “Premium Features” > “AI Guard Plan”. If you don’t have an active plan, the purchase page opens directly. If you already have an active plan, tap “View plans” in the upper-right corner of the plan details page to open the purchase page. Then tap the redemption icon in the upper-right corner of the purchase page to open “Redeem Plan”.

3. How do I redeem my plan?
Make sure you’re signed in to the SwitchBot account where you want to activate the plan. Enter or paste your code, then tap “Verify Code”. Check the plan name, duration, and number of devices, then tap “Confirm Redemption”.

4. What if my code is invalid or has already been used?
If you see “Invalid code.”, copy the full code from the email again. Check for extra spaces or line breaks before retrying.
If you see “Code already used.”, remember that each code can be redeemed only once. If you just redeemed it, check your plan and expiration date under “AI Guard Plan”.
If you still need help, contact support through the SwitchBot app and include your order number and a screenshot of the message.

5. Can I redeem a code if I subscribed through the App Store or Google Play?
Wait until your current subscription ends. You can’t redeem a code during a free trial or while a canceled subscription is still active.

6. Can I extend a plan I redeemed or switch to a different one?
You can extend your plan before it expires. The new plan must have the same tier, number of supported devices, and benefits. Its duration can be different. For example, if you have Plus for 1 device, you can redeem the same Plus plan for 3 months or 1 year. The new term starts when your current term ends, and your selected devices and feature settings stay as they are.
To change the tier, number of devices, or benefits, wait until your current plan ends before redeeming the new one.

7. When can I start using my plan?
If you don’t have an active plan, your new plan starts as soon as you redeem it. When you activate a plan for the first time, follow the in-app prompts to choose which devices to use with it. You can check your plan and its actual expiration date under “AI Guard Plan”.

8. Does my code expire? Can I give it to someone else?
Your code doesn’t expire. You can wait until your current plan ends to redeem it. Codes can’t be transferred, and each code can be redeemed only once.

9. Will my redeemed plan renew automatically?
No. Service stops when the plan expires. To keep using it, purchase a plan from the SwitchBot Store and redeem the new code in the app.

10. What if redemption fails or I don’t see the result?
Check your connection, then open “AI Guard Plan” to check your plan and its expiration date. If your plan hasn’t been activated or extended, try the same code again. If it still doesn’t work, contact support through the SwitchBot app and include your order number and a screenshot of the message.

11. Can I get a refund for my redemption code?
If you haven’t successfully redeemed the code, contact customer support to request a refund. Once the code has been redeemed, the purchase can’t be refunded.