What is Story Summary? – SwitchBot Help Center

Related Products: SwitchBot Outdoor Pan/Tilt Cam 3K, SwitchBot Smart Video Doorbell, SwitchBot Pan/Tilt Cam Plus 2K, SwitchBot Pan/Tilt Cam Plus 3K

Story Summary is a feature of SwitchBot AI Guard Plan Ultra. It brings related events captured by the same device into one written summary, so you can quickly understand what happened without playing each clip.

For example, your front-door camera may record separate clips of a delivery driver approaching, leaving a package, and walking away. Story Summary can combine these into a summary such as “A delivery driver left a package at the front door and walked away.” You can still view the original recordings to check the details.

How do I turn on Story Summary?

1. Update the SwitchBot app to the latest version. Open the camera or video doorbell you want to set up, then tap Settings in the top-right corner.

2. Tap AI Guard Plan and make sure your Ultra plan is active and applied to this device.

3. Return to the device settings, tap Story Summary, and turn it on.

Story Summary is enabled for each device separately. If you have multiple devices, set it up on each one.

Where can I view event summaries and original recordings?

Open the device’s Events list, go to All Events, and select Event Summary at the top. Tap View Story on a summary to see the full summary and its related events. Tap an event image to play the corresponding original recording.

To browse events individually, switch back to All Events at the top of the page. Creating summaries does not delete or replace the original events.

Why weren’t several events combined into one summary?

Story Summary uses the captured images to determine whether events belong to the same activity. Two separate visits may have separate summaries, even if they happen close together. Events from different devices are summarized separately.

Summaries are generated by AI and may miss details or contain errors. To confirm what actually happened, check the original recordings.

Why can’t I find Story Summary, or why don’t I see any summaries after turning it on?

• Story Summary is missing from Settings: Update the SwitchBot app and make sure this device supports the feature and has an active Ultra plan applied to it.

• Story Summary is on, but no summaries appear: In All Events, check whether the device has recorded any new events since you turned on the feature. Then switch to Event Summary. Events recorded before you turned on the feature will not be reprocessed into summaries.

If the device has new events but summaries still do not appear, submit feedback through the SwitchBot app. Include the device model, the time of the event, and relevant screenshots.