What Should I Do if Video Doorbell Cloud Storage Shows Events but No Recordings? – SwitchBot Help Center

If only some events have no recordings, this may be related to the network environment where the device is located. When the network connection is poor, uploads may occasionally fail. Please make sure the device is connected to a stable network.
If all events have no recordings, try deleting and re-adding the device, then bind the cloud storage service again from the device entry. If the issue persists, please provide a screen recording showing that events exist in cloud storage but no recording appears after opening them, and contact customer support via Feedback in the SwitchBot App.

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