What to Do If the Monitor Does Not Display the Real Time Video From the Doorbell?

• Related Product: SwitchBot Video Doorbell
• SwitchBot App Version：9.16 or newer

1. Please check the communication between the doorbell and the monitor as follows:

• Detach the doorbell and place it near the monitor.
• Press the doorbell.
• Press the call button on the monitor.
• Confirm whether the video from the doorbell is displayed on the monitor.

2. If the real-time video from the doorbell is displayed on the monitor following step 1, please check the installation of the monitor.

• Villas and Houses: 10 meters away from the entrance (steel) door without any obstruction. For example, installed in a bedroom doorway or living room.
• Apartments: within 5 meters of the entrance (steel) door with no obstruction. For example, near the entrance to the living room.

Related Post: Installation Precautions for SwitchBot Smart Video Doorbell

3. Please avoid connecting to the doorbell simultaneously with the SwitchBot app and the monitor.

4. Press and hold the doorbell button for 5 to 8 seconds to reset it.

5. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

• Distance between the doorbell and the monitor, as well as the number of obstacles such as walls or doors.
• Distance between the monitor and the router, as well as the number of obstacles such as walls or doors.
• Distance between the doorbell and the router, as well as the number of obstacles such as walls or doors.
• A video showing the monitor unable to display real-time footage from the doorbell, even when placed near it.