What to Do If Battery Circulator Fan 2 pro Can't Connect to Wi-Fi?

• Related Products: SwitchBot Battery Circulator Fan 2 pro

1. Make sure your SwitchBot App version is up to date.

2. Make sure your Battery Circulator Fan 2 pro is connected to 2.4GHz Wi-Fi.

3. If your home Wi-Fi router supports both 5GHz and 2.4GHz Wi-Fi, we recommend disabling the 5GHz Wi-Fi to add your Battery Circulator Fan 2 pro.

4. Unplug your home Wi-Fi router and the Battery Circulator Fan 2 pro, and then plug them back in after 10 minutes.

5. Try connecting your Battery Circulator Fan 2 pro to your smartphone's tethering. Once you've successfully connected via tethering, we will investigate your home Wi-Fi environment. It woule be helpful if you could provide us with your router brand, model and a screenshot of the router settings.

6. If you are unable to connect to Battery Circulator Fan 2 pro via your smartphone hotspot, please contact us via SwitchBot App > Profile > Help & Feedback >Feedback. When contacting us, please provide the following information so that we can escalate your feedback to our development team for further assistance.

• Your router brand
• Your router model
• Router settings details
• A recording of your networking failure