What to Do If the Location Information for My Wallet Finder Card Is Not Updated?

Last Updated: 2024 Sep 6

• Related Product: SwitchBot Wallet Finder Card
• SwitchBot App Version: 9.0 or newer

SwitchBot App

When your Finder Card is within the Bluetooth range of your phone, SwitchBot App updates its location every 10 minutes. If it’s outside your phone’s Bluetooth range, the App will display the last location where your phone detected the card via Bluetooth.

If the Finder Card is near your phone but the location hasn’t updated for a while, please tap the card in the SwitchBot App and check if the Bluetooth icon on the map page is red. If it’s red, press the button on the Wallet Finder Card and wait for a beep, which should trigger an update.

If the location still doesn’t update after pressing the button, please send us a screenshot of the map page and contact us via SwitchBot App > Profile > Support >Feedback. We will forward your feedback to our development team for further assistance.

Apple Find My App

In Apple’s Find My App, the Wallet Finder Card does not update its location in real-time. Instead, it relies on nearby Apple devices to track its location. The frequency of updates depends on the availability of Apple’s network and whether an iPhone detects the signal from the Finder Card.

In places with lots of iPhones around, the location may update every few minutes. However, in areas where there are fewer iPhones, it might take longer—sometimes 15 or 30 minutes, or even more. These intervals are not consistent and can be influenced by external factors beyond your control.

For more information about how Find My App works, we recommend checking Apple’s official documentation.