What to Do If I Can't Add SwitchBot Wallet Finder Card to My Keypad?

Last Updated: 2024 Aug 27

• Related Product: SwitchBot Wallet Finder Card, SwitchBot Keypad
• SwitchBot App Version: 8.8 or newer
• Firmware version: Keypad 2.0 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure your Keypad has been added to your App and your device firmware version is up to date.

3. An NFC card is attached to the Keypad. Please check if the NFC card can be added to the Keypad.

4. If you are using an Android phone, activate the NFC function and hold the Wallet Finder Card over the NFC reading position to check for a response. If you are using iPhone XS or later, download an App called NFC Tools from the App Store to test your Finder Card's NFC function.

5. Try adding the Smart Finder Card by touching the lightning area with your Keypad to see if it helps.

6. If the issue persists, please submit feedback via SwitchBot App. We will forward your feedback to our R&D team for further assistance. When contacting us, we would appreciate your cooperation if you could provide us with the information below.

• A video of adding the smart finder card to your Keypad
• A photo showing the four-digit serial number on the bottom of the Keypad