What to Do When SwitchBot Humidifier Won't Emit Mist

Last Updated：2023 Dec 27

• Related Products: SwitchBot Humidifier

1． Please ensure that the SwitchBot Humidifier is positioned on a level surface, such as a chair or table, to prevent it from ceasing to emit mist when placed at an angle.

2． If the SwitchBot Humidifier fails to produce mist after being filled with water and powered on, please reach out to our after-sales service team. Should this occur within the one-year warranty period from the date of purchase, we are prepared to replace it with a new unit. We kindly request that you have the following information available when you contact us.

• Request for SwitchBot Humidifier replacement
• Order Information

1. Purchase channel:
2. Order ID:
3. Recipient Full name:
   
4. Address:
5. ZIP/Postal code:
   
6. A screenshot of your order:

• Video showing the absence of mist from the SwitchBot Humidifier (after removing the top lid with the vent, no mist is visible).
  

3． If you have any questions, please contact us via SwitchBot App > Profile > Help & Feedback >Feedback.

Please note that items that are out of warranty or have been purchased as used are not covered by our after-sales services. We appreciate your understanding.