Waarom stopt mijn SwitchBot Curtain halverwege tijdens het bewegen? – SwitchBot Help Centrum

Bijgewerkt: 13/10/2022

Gerelateerde producten: Curtain U Rail, Curtain I Rail, Curtain Rod
SwitchBot App Versie: 6.15 of nieuwer
SwitchBot Gordijn Firmware Versie: 4.6 of nieuwer

Zorg ervoor dat onze app up-to-date is.
Zorg ervoor dat de SwitchBot Curtain is toegevoegd aan uw SwitchBot-account en dat de firmware ervan up-to-date is om mogelijke problemen te verhelpen.

Opgelet a.u.b.: als u firmware gebruikt die niet versie 4.6 of nieuwer is, gaat u naar Profiel → Feedback en dient u feedback in om de meest recente firmware-upgrade aan te vragen.

Elk type SwitchBot Curtain heeft een ander maximaal draagvermogen. Raadpleeg hieronder het maximale gewicht van het overeenkomstige SwitchBot Curtain-model dat u gebruikt:

Curtain U Rail: Tot 8 Kg
Curtain I Rail: Tot 8 Kg
Curtain Rod: 5 Kg tot 8 Kg

Als u de SwitchBot Curtain U Rail 2 gebruikt, verander dan de wieltjes van uw apparaat om te zien of dit uw probleem verhelpt.

Als u de SwitchBot Curtain U Rail (1ste Gen) gebruikt of aparte accessoires nodig hebt, log dan in op onze → Profiel → Feedback en vraag onze klantendienst om assistentie.

Als u de SwitchBot Curtain Rod gebruikt, controleer dan de volgende informatie om te zien of dit uw probleem verhelpt:

Bekijk de onderstaande video voor gordijnen met ogen:

https://www.youtube-nocookie.com/embed/tlCmV5aMYgk

Bekijk de onderstaande video voor back-tab-type gordijnen:

https://www.youtube-nocookie.com/embed/WSF-B_rSSzo

Als al het bovenstaande uw probleem niet verbetert of verhelpt, dien dan feedback in door te navigeren naar Profiel > op Feedback te drukken > het product te selecteren waarvoor u ondersteuning nodig hebt > een gedetailleerde beschrijving van uw probleem te geven (met media indien nodig). Wij raden u aan hierbij het volgende te verstrekken:

Gedetailleerde afmetingen van uw gordijnrail
Een foto van de dwarsdoorsnede van uw gordijnrail

op Feedback te drukken het product te selecteren waarvoor u ondersteuning nodig hebt een gedetailleerde beschrijving van uw probleem te geven (met media indien nodig). Wij raden u aan hierbij het volgende te verstrekken:"}}},"align":"","seq":"6"}},"doxcnAl55R0zgHoo5XxxB7Wzvtd":{"id":"doxcnAl55R0zgHoo5XxxB7Wzvtd","snapshot":{"type":"text","parent_id":"QxFZdM4UJohpuqxnWe6clEoSnRg","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":0,"numToAttrib":{}},"initialAttributedTexts":{"attribs":{"0":""},"text":{"0":""}}},"align":"","text_indent":0}},"doxcnIdCruFwmjxb2xVEq7yFmNc":{"id":"doxcnIdCruFwmjxb2xVEq7yFmNc","snapshot":{"type":"bullet","parent_id":"QxFZdM4UJohpuqxnWe6clEoSnRg","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["textHighlight","rgb(31,35,41)"],"1":["author","7095572324400906241"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+18"},"text":{"0":"Gedetailleerde afmetingen van uw 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