SwitchBot Remote Failed to Update Firmware

• Related Products: SwitchBot Remote
• SwitchBot App Version: 7.7 or newer

1. Make sure you have the latest version of the SwitchBot App.

2. When you see an update notice in the SwitchBot App, please update within Bluetooth range. If you are not notified of an update and would like a new firmware, please log in to the SwitchBot App → Profile → Help&Feedback→Feedback→Creare a new ticket. 

3. Restart the SwitchBot App.

4. Please recover the firmware of the remote button.

• Remove the batteries in the remote button
• Press and hold the concave button to insert the battery
• SwitchBot App → Profile → Firmware Recovery → Recover

Note: Please place your phone as close to the Remote as possible to perform a firmware recovery.

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5. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

• Screen recording of firmware repair