What to Do If the Added Fingerprints Cannot Unlock SwitchBot Lock?

• Related Product: SwitchBot Keypad Touch
• SwitchBot App Version：9.6 or newer
• Firmware Version: 2.0 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure SwitchBot Keypad Touch has been added to your App and your device firmware version is up to date.

3. Make sure both your finger and the fingerprint sensor are clean and dry. If necessary, gently wipe the sensor area with a soft cloth.

4. Try registering a different finger then unlock your Lock.

5. When unlocking with fingerprint, try using both light and firm pressure to complete the process.

6. Try enhance fingerprint feature by re-adding the fingerprint that fails to unlock your Lock. Follow the guide below to set up.

7. Remove and reinsert the batteries in the Keypad Touch, then try to unlock your Lock again.

8. After unlocking the Lock with a passcode, press your finger against the fingerprint sensor and check if there is a sound and indicator light from the Keypad Touch.

9. Fingerprints may experience some wear and tear from daily activities. Try registering a clearer fingerprint, like one from your pinky finger, to unlock your Lock.

10. If the issue persists, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, please provide with the following information:

• A video showing the sound and indicator light behavior when unlocking