What to Do If SwitchBot App Keeps Telling Me That My Fingerprint Failed to Be Added?

• Related Product: SwitchBot Keypad Touch
• SwitchBot App Version：9.6 or newer
• Firmware Version: 2.0 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure SwitchBot Keypad Touch has been added to your App and your device firmware version is up to date.

3. Make sure both your finger and the fingerprint sensor are clean and dry. If necessary, gently wipe the sensor area with a soft cloth.

4. Try registering a different finger.

5. When registering a fingerprint, experiment with both light and firm pressure to complete the process.

6. Remove and reinsert the batteries in the Keypad Touch, then try registering the fingerprint again.

7. After unlocking the Lock with a passcode, press your finger against the fingerprint sensor and check if there is a sound and indicator light from the Keypad Touch.

8. Fingerprints may experience some wear and tear from daily activities. Try registering a clearer fingerprint, such as one from your pinky finger.

9. If the issue persists, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, please provide with the following information:

• A video showing the sound and indicator light behavior during the fingerprint registration process