For app version ≥ V9.0
1. Please check the network connection of a hub
If you have multiple hubs under your account, please run the checks on all of them one by one.
Available hub models: Hub 2, Hub Mini, Hub Mini with Matter Enabled, Hub Plus
1- Check the power supply status of all a hub
If the indicator light stays on, it means the power supply is normal. If you have disabled the indicator light, please go to the Settings page to turn it back on and check the status of the indicator light afterward.
If the indicator light blinks slowly in white, it suggests the hub is connecting to the network. In that case, we need to check the network status of the hub.
2- Check the network status of a hub
Go to the Wi-Fi settings and check if the hub is stably connected to the network. If the connection is abnormal, please tap the Edit button and connect the Hub to another 2.4GHz network.
2. Please check if the SwitchBot Bluetooth device can be discovered by a hub
A bluetooth-only device may be connected to any of the hubs as long as a hub can discover the device.
You will need to navigate to Profile > Manage Hubs to check each of the hubs near that device. Generally, you will see a better signal coverage on the hub that is closer to the device. If the device does not show up in any of the lists of the hubs, it could be caused by any of the following things,
- the hub fails to pick up the signal at that moment, please refresh the list
- the bluetooth device is powered off
- the hubs are all too far away from that device and the signal coverage is poor
For app version < V9.0
1. Please check if the Hub Mini/Plus network status is normal.
1- Check the power supply status of the Hub Mini/Plus.
If the Hub Mini/Plus indicator light stays on, it means the power supply is normal. If you have turned off its indicator, please go to the settings page to turn it back on and check the status of the indicator afterward. If the indicator light blinks slowly in white, it suggests the SwitchBot Hub Mini is connecting to the network. In that case, we need to check the network status of the Hub Mini.
2- Check the network status of the Hub Mini.
Go to the Wi-Fi settings and check if the Hub Mini is stably connected to the network. If the connection is abnormal, please tap the Edit button and connect the Hub to another 2.4GHz network.
2. Please check if the SwitchBot Bluetooth device is well connected with the SwitchBot Hub Mini.
1- The SwitchBot Bluetooth devices communicate with the SwitchBot Hub via Bluetooth, and because of this, it is recommended to place the SwitchBot Bluetooth devices closer to the Hub Mini for a more stable connection. Try to adjust the position between them and make sure no other metal or electronic obstacles are blocking the way.
2- If we have multiple SwitchBot Hub Mini devices connected to our account, please ensure the SwitchBot Bluetooth devices connect to the Hub Mini closer to them. We can go to the setting page to set this up.
Comments
3 comments
We purchased 9 of these and 4 have failed ,so at this point we are very unhappy with this product
I need to speak with a tech expert with SwitchBot and hub. Please supply a phone number that I can call to speak with someone between am and 12 noon pacific time. I must to speak with someone tomorrow. Mark 408 605 0941
Non riesco comandi vocali ,alexa
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