Incompatible Wi-Fi Network or Deprecated Wi-Fi network

Most home Wi-Fi networks are compatible with SwitchBot products. However, there are a few networks that are not recommended.

Deprecated Wi-Fi network

• Mobile access points: May cause issue with bandwidth, availability, data caps, and usage fees; SwitchBot products work best with an always-on, stable Internet connection, so you should always leave your mobile access point device at home. If your SwitchBot product is not continuously connected to the Internet, you will not be able to check its status or receive notifications on your smartphone.
• Public or open network: Anyone can connect to it, which poses a security risk. For security reasons, do not connect your SwitchBot product to a network whose details you do not know. Also, do not use a network owned by another user without their permission.
• Guest networks: These are owned by other users and can cause problems even if you have permission from the owner. For example, you may not be able to troubleshoot Wi-Fi or Internet problems because you do not have access to the router's settings.

Incompatible Wi-Fi Networks

• Captive portal networks: SwitchBot products are not compatible with captive portal networks commonly used in airports, hotels, schools, Internet cafes, and coffee shops. These networks require you to log in to a web page, and in some cases, agree to terms of service before connecting.
• Enterprise Networks: Enterprise networks, such as 802.1x / RADIUS networks, are not compatible with SwitchBot products.
• 5 GHz networks: Not available for all products; SwitchBot products are only compatible with 2.4 GHz Wi-Fi networks.