1. Tap the ⚙ button on the top right of this device in the Alexa App and delete the device in the Alexa App.
2. After deleting it, please command Alexa, "Alexa, detect new device."
3. If steps 1 and 2 don't solve the problem, please unlink the Alexa App and try to link (activate the skill) again.
Please follow the steps below to integrate via the Alexa App.
- Launch the Alexa App and log in.
- Tap "More" located at the bottom right corner.
- Tap "Skills & Games" in the middle right of the screen.
- Enter "SwitchBot" in the search field with the magnifying glass icon and search.
- Tap "SwitchBot Smart" that appears.
- Tap "Enable to Use".
- The screen will automatically switch to the SwitchBot App. If you are already logged in, tap "Connect" that appears (if you are not logged in to the SwitchBot App, log in first and then proceed with the linking).
- Wait for the status to change from "Account Linking " to "Your SwitchBot Smart account has been successfully linked".
- Tap "Close".
- The Alexa App will automatically detect and synchronize with the connected devices.
4. If the above steps do not solve the problem, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, please provide the following information:
- Devices you operate with alexa
- A screenshot of Alexa's voice history
Comments
1 comment
I keep losing connection every few weeks at least and can’t get it back to work again. Completely unreliable cr@p.
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