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What Should I Do if Roller Shade Cannot Be Added to the App?

SwitchBot Customer Support
  • Related Products: Roller Shade
  1. Restart Bluetooth on your phone, then try again.
  2. Charge the device for 30 minutes, then try adding it again.
  3. Make sure the device has entered pairing mode correctly. In pairing mode, the indicator light flashes white quickly.
  4. Insert a pin into the reset hole near the charging port, press the reset button for 2 seconds, then try again.
  5. If the issue persists, please contact customer support via Feedback in the SwitchBot App.

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