What to Do If My Roller Shade Fabric Tilts to One Side While Rolling up?

• Related Product: SwitchBot Roller Shade

1. Remove the white ring and install the fabric.

2. Make sure that the edge of the PP band aligns with the top tube. If it is misaligned, adjust it to sit evenly along the tube. Watch the video at 7:17 for guidance on how to make this adjustment.

3. If the PP band is aligned correctly but the fabric still shifts to one side, place tape or a thin sponge-like material on the top tube where the fabric is moving (the direction it goes when rolling). Open and close the shade a few times, adjusting the thickness of the tape or spacer as necessary for balance.

4. If the fabric continues to tilt despite these adjustments, please contact us via SwitchBot App -> Profile -> Support ->Feedback. Our R&D team will review it and assist you further. When contacting us, please provide with the following information:

• A video showing the shade tilting while rolling up