Color Bulb will not light up after using for a period of time

Last updated: September 22, 2022

• Applicable products: Color Bulb
• SwitchBot app version: V6.14 or later
• Firmware version: 1.6 or newer

1. Make sure the socket is powered and thatotherbulbs of the same standard (E26) as the smart bulbs will light up.

2. Please remove the smart bulb from the app.

3.Try turning the smart bulb off and on.

4. Add the bulb back again within 2 minutes.

If it doesn't work, Please submit a feedback.

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On your same device, Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > describe the issue in detail (with media if needed) as follows:

We would appreciate it if you could provide the following information when submitting ticket:

• Video that show Color Bulb doesn't turn on, even though it's installed in a power-on socket