Last Updated: 2024 May 13

  • Related Products: SwitchBot Lock
  • SwitchBot App Version: 8.3 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure SwitchBot Lock has been added to your App.

3. If you're locked out and can't get into your home, please use the emergency unlock function. We'll walk you through how to activate it.

  • Launch SwitchBot App and login.
  • Tap your Lock.
  • Tap "Emergency Unlock" at the bottom of the Lock operation screen.
  • Tap the emergency unlock icon and the Lock will rotate clockwise to try to unlock the lock.
  • If your lock doesn't unlock, tap the icon again, it will turn counterclockwise to unlock.

4. The emergency unlock function is only available within the Bluetooth range of Lock.

5. Only the home owner can use the emergency unlock function.

6. The emergency unlock function can be used even if Lock is not calibrated.

7. If you have any questions, please contact us via SwitchBot App > Profile > Help & Feedback >Feedback.

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