If the Key Inside SwitchBot Lock Vision and Lock Vision Pro Packaging Is Lost, Can I Contact the After-Sales Team to Get a Replacement?

• Related Product: SwitchBot Lock Vision, SwitchBot Lock Vision Pro

We regret to inform you that the key included with each Lock Vision is uniquely paired to its specific unit. If you lose your key, SwitchBot cannot provide a replacement, which means you may no longer be able to use a physical key to lock or unlock the door. Therefore, we strongly recommend making backup keys in advance as needed.