What to Do If SwitchBot Candle Warmer Lamp Does Not Power on?

• Related Product: SwitchBot Candle Warmer Lamp

1. Make sure that the bulb is securely installed in the Candle Warmer Lamp.

2. Check if the Candle Warmer Lamp lights up when plugged into a different outlet.  

3. Check whether replacing the bulb resolves the issue. If the problem is with the bulb, we will provide a replacement under the warranty. Please don't hesitate to contact us for assistance.

4. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

• A video showing that an outlet powers other electronic devices when plugged in, but fails to light up when the Candle Warmer Lamp is plugged in.