What to Do If SwitchBot Floor Cleaning Robot S10/S20 Roller Mop Stuck Frequently?

• Related Product: SwitchBot Floor Cleaning Robot S10, SwitchBot Floor Cleaning Robot S20

1. Check for debris around the roller mop. Hair, dirt, or other small particles can get caught and cause it to jam. Refer to the video for cleaning instructions if needed.

2. If the roller mop gets stuck and you hear any strange sounds, please record a video of the issue.

3. If the roller mop gets stuck and the waste water collection gutter detaches easily,  please follow the link below to check whether the shaft position has fallen off.

Related Post: What to Do If My Floor Cleaning Robot S10/S20 Roller Mop Is Not Lowering to Touch the Floor?

4. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

• Remove the Waste Water Collection Gutter and take a photo of the back of the S10 unit